Privacy Policy

1. Introduction

Sailup Inc. ("Sailup", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, APIs, and related services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and other information you provide during registration.

Usage Data

We automatically collect information about how you interact with our Services, including API usage, message volumes, delivery status, timestamps, and performance metrics.

Message Data

When you use our APIs to send messages, we process the content and metadata of those messages (such as sender IDs, recipient numbers, and message body) solely for the purpose of delivering and monitoring the Services.

Payment Information

Payment details are processed by our third-party payment processors. We do not store your full credit card number or financial account details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process and deliver messages on your behalf
• Monitor usage to prevent abuse, fraud, and violations of our Terms of Service
• Send you service-related notices, updates, and support messages
• Generate analytics and reports about your usage
• Comply with legal obligations and enforce our agreements

4. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in delivering the Services (e.g., telecom carriers, cloud hosting providers, payment processors)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: When you have given us explicit consent to share your information

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Services. Message content is retained for a limited period for delivery tracking and debugging purposes, after which it is automatically deleted. We may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain types of processing of your personal data

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how the Services are used and to improve the user experience. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].